INITIAL PAYMENT

An initial amount of 50% is due when order is placed by Client and accepted by Sweet Bites Cake Shop. This reserves the Clients event date and reduces Sweet Bite Cake Shops further availability to other Clients.

 

FINAL PAYMENT

The final balance is due thirty (30) days before the event date. If your cake is ordered less than thirty (30) days before the event date, the total amount is due immediately and your order will not be placed until payment is received. The cake will not be made if final payment has not been received. We are happy to accept payments on the final contract price – however, all monies must be received 30 days prior to the event or your cakes will not be made and all payments made will be non-refundable after the two-week lock-out date unless special arrangements have been made before hand.

 

PAYMENT OPTIONS

Payments can be made by online invoice payment, cash or check. Cash is only accepted in person. Do not mail cash. For online payment, please request an invoice. For checks, mail to:

 

Sweet Bites Cake Shop

17 South 20th Street

Richmond, IN 47374

 

CANCELLATION POLICY

In the event of cancellation, cakes cancelled prior to the 30 day lockout date can be refunded up to 50% of balance paid. The 50% initial payment(s) will not be refunded. Cakes cancelled after the 30 day lockout date will not be refunded. In the event that something occurs to effect your scheduled event date – please contact us to discuss options. Communication is key, if you are up-front about any issues about your date we will work hard to accommodate you. We understand things can come up that are out of your control.

 

PICK-UP POLICY

Sweet Bites Cake Shop will coordinate a pick-up time convenient to Client on the date specified. Should Client be unable to arrive at the pickup time as agreed, Client MUST contact Sweet Bites Cake Shop immediately to reschedule. Should Client be more than an hour late of scheduled pick-up time, a $20 late fee will be added and must be paid prior to cake being released to the Client. Sweet Bites Cake Shop’s responsibility ends when the cake is accepted and leaves our shop.

 

CREATIVE LIBERTY

Client agrees that certain creative changes may be made to your final design for the sake of stability, structural integrity or other certain emergencies. OUR GUARANTEE Sweet Bites Cake Shop promises to do everything in our power to execute for you a cake that exceeds your expectations. We will work with you on every level to make sure you are completely satisfied and happy with your cake and/or sweet treats. Please note that colors and design of actual cake may vary slightly from computer images due to the nature of digital and edible components.

 

DISCLAIMER

In the case of an emergency or an error in your cake, please contact us immediately so we can fix the issue right away! If you are unhappy with your cake for any reason, please call us the day of your event and explain the situation. In the rare case that you are unhappy with your cake and would like a refund, you must call the day of your event so your cake can be returned. Without proof that you are indeed unhappy with the product and will not be using it for your event, we will be unable to refund any portion of your payment. This is necessary to hinder the very rare case of “If we complain, we’ll get a free cake” issue we occasionally come across. We are dedicated to satisfying our clients cake requirements. Please call or email if you have any questions. 765-960-0461 or Email at sweetbitesrichmond@gmail.com.

 

This contract between Sweet Bites Cake Shop and Client shall not become effective until the initial amount due, as invoiced, has been paid. At the time the contract takes effect, Sweet Bites Cake Shop shall reserve the date and time agreed upon and reduce Sweet Bites Cake Shop’s availability to other clients for said date and time. The initial payment is paid to reserve your date and is NON-REFUNDABLE in the event of a cancellation. Cakes are first come first serve and we only do a limited number of cakes per week. However, if you need to change dates or move your event, please call us and we’d be happy to make arrangements at no charge. For this reason, in the event that Client cancels the contract for any reason, all monies paid shall be retained by Sweet Bites Cake Shop in order to offset its loss of business.

 

Electronic payment will signify your electronic signature as agreeing to these terms set forth. Initial payment via cash or check will require a signed paper contract in lieu of online payment.